Do You Trust an IT Company With Little Or No Google Reviews?
No matter what you’re looking for – a new restaurant, a hotel to stay in on business, or an outsourced managed IT services company – one of the first things many of us do is check online reviews. We want to see what other people’s experiences before we make a decision. Nobody wants to waste their time or money on a subpar product or service. With that in mind, let’s take a look at what some of our past clients have had to say about us on Google Reviews. (Client 1) says “Best IT Company I’ve ever dealt with. Highly recommend!”, while (Client 2) says “4BIS.COM has been great to work with. They are always responsive and take care of us.”
These are just a few examples, but they go to show that when it comes to managed IT services in Cincinnati, you need to do your homework.
200+ 5 Star Google Reviewed Managed Services In Cincinnati
Before we get into this article. 4BIS has 250+ reviews, all 5 stars. This is why we are one of the best managed IT service companies in Cincinnati. Read what our clients think and why they rate us 5 stars.
Managed Service Companies Invest In Client Feedback
MSPs throughout Cincinnati continue to invest in client feedback services. A few of the more well-known review services are broadly.com, Smileback, and Crewhu. These services are all great, but they all have one challenge: the public doesn’t get a chance to see the feedback unless the IT company releases the information.
Google reviews offer a unique solution to this problem. Not only do they allow companies to gather feedback from their clients, but they also make that feedback public. This means that potential customers can see what others have said about a particular MSP before they commit to working with them.
Are Managed Service Providers In Cincinnati Fearful?
Online reviews and client feedback can be a touchy subject with many IT service companies.
Here at 4BIS, we participate in a number of peer and partner groups within the IT services community, and we understand that not everyone is comfortable with sharing this type of information publicly.
Competitors Will Steal Our Clients
At 4BIS, client satisfaction is our top priority. We have an old saying that if our clients are not happy, they are free to leave. And while they regularly get calls from other IT service companies throughout Cincinnati, none of our clients have left. Why? Because if we’re doing our job properly, they are happy and aren’t looking to move away.
We believe that part of the reason we’ve been so successful in retaining our clients is that we’re often recommended by companies that are already using our services. When potential new clients see that we’re working with businesses they know, like, and trust, it gives them the confidence to choose us as their IT provider.
What About Security Risks?
Online reviews can be a great way for customers to share their experiences with a business. However, they can also be a source of information for cybercriminals. In particular, online reviews can provide valuable insights into a company’s cybersecurity practices. By reading reviews, criminals can learn about potential weaknesses in a company’s defenses, making it easier for them to mount an attack. For this reason, businesses should be aware of the risks associated with online reviews and take steps to protect themselves.
One way to do this is to monitor reviews closely and remove any that contain sensitive information. Additionally, businesses should encourage customers to use caution when sharing personal details in online reviews. By taking these precautions, businesses can help to reduce the risks associated with online reviews and protect their customers’ privacy.
What About Negative Reviews?
Online reviews can be a helpful way to learn about a company’s customer service, but it’s important to take them with a grain of salt.
Some people are more likely to leave a review if they had a bad experience, while others may only take the time to write a positive review if they’re particularly satisfied. To get a more accurate picture of a company, look at the overall trends in the reviews, rather than individual ones.
For example, if several people mention slow service or not getting calls back, that could be an indication of the level of customer service you can expect.
On the other hand, if the company responds quickly and has taken steps to address negative reviews, that’s a good sign that they’re concerned about providing excellent service.
Schedule a meeting with our cybersecurity experts. We can help bring clarity to your business.
